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FAQ

About Signature Decals -

Cost/Sizing -

Installation/Removal -

Processing, Shipping and Delivery Times -

Return and Exchange Policies -


About Signature Decals -

What are Signature Decals?
Signature Decals are an inexpensive and innovative way to transform any room, home, office or business! Wall decals are giant vinyl stickers that adhere to the wall and are created in the design and color of your choice! These wall decals are very simple to install and take less time than painting.  They are also removable so that when you are ready to transform your room again, all you have to do is peel it off!

How are Signature Decals made?
Each Signature Decal is made to order and they are made from cut vinyl.  Our designs are manufactured by us from large rolls of material, right here in Philadelphia, so there is no middle man! The designs are literally cut out and the excess material is peeled away.  Once the excess material is peeled away, all that is left behind is your design!

Will Signature Decals damage my walls?
Signature Decals simply peel off when you're ready to change the look of your space! You will never have to worry about having to do touch ups to the paint after removal of your decals. Our Signature Decals are intended for easy removal and quick applications! If you are still worried about your walls, we recommend trying a sample first and seeing the quality of the materials.

I have textured walls, will Signature Decals work on textured surfaces?
Signature Decals will work on certain types of textured walls.  If you have knockdown or orange peel-type textures, we encourage you to order color samples or a test decal sample pack first and test the area you wish to apply the decals to. Certain types of textured paint, such as paint with a sandy or gritty component, will prevent the Signature Decals from sticking. If you have regular sheetrock or drywall surfaces, our decals should adhere just fine! If you have any questions about walls and surfaces feel free to contact us!

Will Signature Decals work on glass or on my car? How about in my bathroom?
Signature Decals are actually safe for outdoor use! We use high quality outdoor-rated vinyl for our decals.  Our decals are specifically rated for indoor and outdoor use, making them ideal for signs, businesses, trailers, storefronts, etc. If you have any questions about applications or where the Signature Decals will work, feel free to contact us. Signature Decals are safe for bathroom use too! They can be easily applied to mirrors, tiles, or acrylic shower walls.  If you would like to apply Signature Decals on a drywall surface in your bathroom, make sure the surface is completely dry before installation, or the decals will not stick.

Are Signature Decals safe for apartments and dorm room walls? What about dance floors?
Yes! We recommend our vinyl for apartments, dorm rooms, and dance floors (for weddings, receptions, parties, bar and bat mitzvahs, etc) Your decals will stay in place until you decide to take them off your walls, and when you do decide to take them off, they can be removed safely and without hassle!

Can I order a custom decal from Signature Decals?
Yes! Signature Decals welcomes custom requests! We love making custom quotes and designs for our customers!  Just contact us by clicking here! Please include detailed information about what it is you'd like to have made, along with the approximate size and color, and we will respond promptly with pricing and ordering information.

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Cost/Sizing -

What different sizes can I order and what do they cost?
We offer many different sizes and options for your Signature Decals. We offer two foot sizes, three foot sizes, four foot sizes and five foot sizes. You can find the full range of information regarding our product sizes and prices here. We also can do custom sizing, so if you were looking for Custom Sayings and Sizes, please feel free to contact us!

What are the minimum and maximum sizes I can order?
With our set checkout online, the minimum size we offer is our 2 foot wall decal size and the maximum size we offer is our 5 foot wall decal size. Again, we do do custom sizes and designs so if you were looking for a smaller or larger size, do not hesitate to contact us!

What type of payment do you accept?
We accept many different forms of payment including all major credit cards (Mastercard, Visa and American Express) as well as PayPal. The online payment options ensure that we can get your Signature Decal to you as quickly as possible.

Is is safe and secure to order on Signature Decals.com?
Signature Decals is an encrypted website therefore making your purchase information 100% safe. We also do not share your email information with anyone so you don’t have to worry about spam! That is only so that we can keep track of your order and cart information.


Installation/Removal -

How easy is it to install my Signature Decals?
Signature Decals are packaged with installation instructions that are very easy to follow!  These step-by-step instructions will help you get your decal on the wall seamlessly and have received rave reviews! Some of our Signature Decals that are larger in size are easier to install with the help of a friend. You can also follow our online instructions for installing your Signature Decal.

I just painted my walls. How long should I wait before applying my new decals?
Our vinyl manufacturer recommends that freshly painted surfaces be allowed to dry for 2 weeks before applying decals. This allows ample time for the surface to completely cure, thus allowing the decals to stick better!

Will Signature Decals damage my walls? Will I need to repaint after I take them down?
Signature Decals simply peel off when you're ready to change the look of your space! You will never have to worry about having to do touch ups to the paint after removal of your decals. Our Signature Decals are intended for easy removal and quick applications! If you are still worried about your walls, we recommend trying a sample first and seeing the quality of the materials.

How easy is it to remove Signature Decals?
Signature Decals are easy to remove!  Simply start at one corner and gently peel off the wall.  Touch ups should never be required, but this depends on the age or condition of the painted surface underneath.

Can I reuse Signature Decals after I take them off the wall?
Because of the high quality of the material that we use, Signature Decals are not reusable.  They will still retain their 'stickiness', however, because the material is so thin, and quite often so detailed, the decals do not retain their shape or design once removed from their surface.


Processing, Shipping and Delivery Times -

How long does International delivery take?
We ship all of our International orders via United States Postal Service.  First Class International is the most cost-effective method, however it can take anywhere from 1-4 weeks for delivery.  Priority International is also an internal option, and is said to take between 6-10 business days for delivery.  Please keep in mind that both of these time frames may or may not include delays caused by your country's customs department.  If you need a faster delivery method, please contact us for private courier options.

Are there any customs fees or taxes I have to pay on my International shipment?
As each country is different in regards to imported products, there are different standards for customs fees, duties and taxes on mail.  Because of this, the buyer is solely responsible for any fees associated with their package.  This includes duties, taxes, customs fees, tariffs, etc.  For more information, contact your local Post Office for your country's specific policies. 

How long does it take for processing?
All Signature Decals are made to order.  Because of this, we take time to process and create your decals according to your specifications (size, color and/or directional requests).  We strive to have all decals processed and cut within 24-48 hours. If you need your decals processed faster than our standard processing time, please contact us as we can offer Rush Processing. Please check out our Shipping Policy for more information.

What is Rush Processing and why would I get it?
For those that just can’t wait to get their Signature Decal on the wall, Rush Processing is available and guarantees that your Dali Wall Decals are made and shipped out no later than the very next business day. Please contact us if you need to look into rush processing and rush shipping options!

Does Signature Decals provide tracking information?
Yes! Signature Decals ships via UPS within the Continental United States.  Once your order has been processed for shipping, you will receive a separate email from Signature Decals with your tracking information to the email address you provide us. Keep in mind, with the USPS Shipping Option, there is NO tracking information available as USPS does NOT provide this service. Instead, you will receive a delivery confirmation number which you can use to see when the item has been shipped and if it has arrived. We apologize for any inconvenience! Please refer to our Shipping Policy for more information.


Return and Exchange Policies -

What if I buy from Signature Decals and I change my mind?
Signature Decals offers a 30 Day Customer Satisfaction Guarantee. We ultimately want you to be happy with your purchase and we will do everything in our power to make sure this happens. If you return an unused product you will be issued an exchange or refund for that said value. You can view the details of our Return & Exchange policies and our Satisfaction Guarantee.

What happens if my Signature Decal is damaged in transit?
Signature Decals will replace all decals that are damaged in transit. We realize that occasionally decals get damaged upon shipping so, simply Contact Us and let us know!  Please hang on to your damaged package, as UPS may need to inspect it for insurance and claims purposes.

What is the process for Returns or Exchanges?
The process for returns and exchanges can be found on our Return & Exchanges page. We ultimately want you to be happy with your purchase and we will do everything in our power to make sure this happens. Be aware of these policy's when looking to return or exchange products.

 

If you have any other questions, please feel free to email us at service@signaturedecals.com or Click here to fill out our Contact Us form. You can also call us toll free at 877-681-2475.